Frequently Asked Questions

Shipping and Delivery

How long will my order take to arrive?

Orders are processed and delivered within 10 to 15 business days.

Are shipping charges included?

Shipping charges are calculated and shown at checkout.

Returns and Exchanges

Can I return, refund, or cancel an order?

Veloura Jewels follows a strict no-return and no-refund policy. Once an order is placed, it cannot be returned, refunded, or cancelled.

What if my jewellery arrives damaged or defective?

Contact us within 24 hours of delivery and provide a clear unboxing video. The item must be unused and in its original packaging. After the issue is verified and approved, we will arrange a replacement at no additional cost.

Why might the colour or finish look slightly different?

Slight variations may occur because of lighting, photography, or differences between screens. Every product is quality-checked before dispatch.

Support

How can I contact Veloura Jewels?

Email velourabykshitizbardiya@gmail.com or call +91 98870 68268.